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Consumer resources

When you want answers, we provide the affordable legal advice service you need.

“[The adviser gave] me details of all of my legal rights”. 

Mr H - 2014

“I found your service very helpful…the overall service is good and I would have no hesitation in using the service in the future”.

Mrs P - 2014

“Very good; she (the adviser) was very informative, very helpful, listened carefully and gave me the appropriate response”.

Mrs M - 2014

“I found your service really professional and helpful.  I would be happy to recommend it to others”.

Mr B - 2014

“Very good, the adviser listened to what I had to say and answered my questions fully”.

Mrs F - 2014

“ He put my mind at ease regarding my redundancy questions – he gave me really good advice”.

Mrs F - 2014

“ …you clarified my understanding and gave me some useful information in terms of going into the meeting knowing what my rights and my employers obligations were”. 

Ms G - 2014

“ Although this situation hasn’t arisen as yet, I checked my options with the adviser and the information she gave me was very useful”.

Mr M - 2014

“Very good. Your adviser obviously took the time to listen and clarified a few things…and gave me very understandable advice”.

Ms G - 2014

“I was very satisfied with the information I had been given and felt the adviser had listened to me”.

Mr M - 2014

“It was nice to have someone independent to talk to. [The adviser] listened to me and gave me some good, sensible and practical advice”.

Mr G - 2014

“I’m really impressed with your service so far”.

Mr S - 2014

"These director’s briefings look at a subject in more depth, from the point of view of someone running an organisation."

Ms C - 2014

“Really been of help.  Thank you you’ve been such a help, thank you”.

Ms D - 2014

"You’ve given me a couple of little things to encourage me; thanks again"

Mr M - 2014

“At the moment that’s fantastic, you have answered my question really well and thank you very much indeed for that, I really appreciate it”

Mr C - 2014

"You have been wonderful thank you very much”

Ms C - 2014

“This is the first time I’ve used the service and I am very impressed and appreciative”

Mr S - 2014

“That’s been really really useful, you have been fantastic."

Mr U - 2014

"Thank you very much that’s been incredibly helpful so thank you”.

Ms W - 2014

“Really good advice; Excellent, that’s brilliant – that’s really really helpful and really good advice".

Mr C - 2014

“You have been really fantastic with the way you answered it; you’ve covered all angles; I’m really impressed with you".

Mr H - 2014

“I’m just ringing to thank you really; such a relief I had to ring you just to thank you for the advice”.

Mrs W - 2016

Buying goods

Citizen’s Advice Bureau Guides

The Citizen’s Advice Bureau is a charity that provides practical and legal advice to people in difficulties.

Guide to buying at auction.

Guide to buying a second hand car.

Guide on consumer safety.


Buying Holidays

ABTA Guides

ABTA is the UK’s leading travel association.

Guide to the ABTA complaints service.

 

Citizen’s Advice Bureau Guides

The Citizen’s Advice Bureau is a charity that provides practical and legal advice to people in difficulties.

Guide to package holidays.

Guide to compensation for holiday overbooking.


Debt

National Debtline Guides

National Debtline is a national telephone helpline for people with debt problems. The service is free, confidential and independent.

Guide on what to do about debt when the debtor dies.

Guide to managing yourself out of debt.

Factsheet about debt.

Free, confidential and independent debt advice.

 

PayPlan

Payplan offers free advice, guidance and support for anyone struggling with debt.

 

The Money Advice Service

The Money Advice Service helps people manage their money. It is a free,  independent service set up by the government.

 

StepChange MoneyAware

StepChange MoneyAware is a charity that provides free debt advice and aims to stop people falling into unmanageable debt.

Guide to when you may not have to pay an old debt, with a template letter to send to creditors.

 

Citizen’s Advice Bureau Guides

The Citizen’s Advice Bureau is a charity that provides practical and legal advice to people in difficulties.

Template letters dealing with debt.

 

The Insolvency Service

The Insolvency Service is a government funded service providing insolvency information. It also regulates insolvency professionals.


Other useful consumer links

Citizen’s Advice Bureau Guides

The Citizen’s Advice Bureau is a charity that provides practical and legal advice to people in difficulties.

Guide to consumer rights.

Template letters to deal with consumer issues.

 

Trading Standards Institute Guides

Trading Standards is a government organisation that protects consumer’s rights.

Guide for consumers.


 

Other areas that may be of interest.

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